Where do I send my orders? Please send orders to customerservice@ericbrand.com. All UPS, USPS, or FEDEX orders to:
Eric Brand
1675 Rollins Rd., Suite d-2
Burlingame, CA 94010
USA
650 259 0207
Are deposits required? A 50% deposit is required, balance due before shipment.
Government Tariffs: Our prices do not include any current Government Tariffs and will be
added to your order.
What is your cancellation policy? Eric Brand orders can be cancelled only with Eric Brand approval. Cancellation charges may apply.
When will production begin on my order? Production begins when Eric Brand receives a complete and accurate purchase order and sign off on any drawings and or finish samples. Items requiring COM/COL will start frame production immediately however please send COM/COL no later than three weeks after receipt of furniture order.
Items required for a clean purchase order:
- Item name
- Description accompanied by drawings if applicable
- Size
- Materials
- Finish
- COM/COL or Eric Brand fabric or leather
- Sidemark
- Requested delivery date
- Ship Via- (FOB Los Angeles, CA. Please indicate name of common carrier)
- 50% deposit
Acknowledgements- All orders will be acknowledged within 2 business days. Please ensure your acknowledgement matches your purchase order and the 10 items listed above are accurate.
Unless we are notified immediately of any changes, your order will be produced as acknowledged. Please note dimensions on any finished goods may vary slightly from dimensions in price list or Eric Brand quotation. Since many items are hand crafted and one of a kind a variance is likely and we reserve the right to determine if the items meet an acceptable tolerance.